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Privacy Policy

Last updated: June 27, 2026

1. Introduction

Welcome to Been there Dog Training ("we", "our", "us").

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

This policy is designed to comply with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

Been there Dog Training
Vittoria Marchegiani
Email: hi@beentheredogtraining.com
Phone: +32 492 87 08 47
VAT / Enterprise Number: BE1026742030

For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Personal Data We Collect

We may collect the following categories of personal data:

Information You Provide

When you contact us, complete a form, book a consultation, purchase a service, or otherwise communicate with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Address (where relevant)

  • Information about your dog(s), including:

    • Name

    • Breed

    • Age

    • Behaviour history

    • Training goals

    • Other information you choose to provide

Payment Information

Payments are processed securely through Stripe and PayPal.

We do not store your full payment card details. Stripe may collect and process payment information necessary to complete transactions.

For more information, please review:

Stripe Privacy Policy

PayPal Privacy Policy

Website Usage Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website activity

  • Date and time of visits

  • Referral sources

4. Why We Use Your Data

We use personal data to:

  • Respond to enquiries

  • Provide dog training and behaviour support services

  • Schedule appointments

  • Process payments

  • Send service-related communications

  • Maintain client records

  • Improve our website and services

  • Comply with legal and accounting obligations

  • Send newsletters or updates where you have provided consent

5. Legal Basis for Processing

Under GDPR, we process personal data on one or more of the following legal bases:

Contractual Necessity

To provide services you have requested.

Legitimate Interests

To operate and improve our business and website.

Legal Obligation

To comply with tax, accounting, and other legal requirements.

Consent

Where you have explicitly agreed to receive marketing communications or consented to optional cookies.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary.

Typical retention periods include:

  • Enquiries: up to 24 months

  • Client records: up to 7 years where legally required

  • Payment records: as required by tax and accounting laws

  • Marketing subscriptions: until you unsubscribe

When data is no longer required, it is securely deleted.

7. Sharing Your Information

We do not sell or rent your personal data.

We may share information with trusted service providers where necessary to operate our business, including:

  • Website hosting providers

  • Email providers

  • Scheduling tools

  • Payment processors (Stripe)

  • Professional advisers and accountants where required

These providers process data only as necessary to provide their services and are expected to comply with applicable privacy laws.

8. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions approved by the European Commission

  • Standard Contractual Clauses (SCCs)

  • Other lawful transfer mechanisms under GDPR

9. Cookies

Our website may use cookies and similar technologies to:

  • Ensure proper website functionality

  • Improve user experience

  • Understand website performance

  • Measure traffic and engagement

Where legally required, visitors will be asked to consent before non-essential cookies are placed on their device.

You can also control cookies through your browser settings.

10. Your GDPR Rights

You have the following rights:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal data where legally permissible.

Right to Restrict Processing

Request limitation of how your data is processed.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact:

hi@beentheredogtraining.com

We will respond within the timeframes required by GDPR. GDPR also grants individuals rights to access, correct, and delete their personal data.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While no system can guarantee absolute security, we take reasonable steps to protect your information.

12. Children’s Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal data from children under the age of 16 without parental consent.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

14. Complaints

If you believe your data has been handled improperly, you have the right to lodge a complaint with your local data protection authority.

For Belgium:

Belgian Data Protection Authority (Autorité de Protection des Données / Gegevensbeschermingsautoriteit)⁠

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated revision date.

16. Contact

Been there Dog Training
Email: hi@beentheredogtraining.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us.